Warranty Management

Retain your customers with a closed-loop warranty management service.

  • Our route-to-market model offers the shared services model required to support you with extensive and complicated warranty management services, executed by specialists in their field.
  • We orchestrate your end-to-end after-sales needs in Silk Road and Southeast Asia, ensuring warranty management in a compliant way.
Warranty administration
Manage and monitor warranty processes
Part returns
Efficient return and repair of spare-parts
Warranty claims management
Control, direct, process, track warranties
Supplier management
Managing supplier contracts
Extended warranties
Add more value to standard warranties
Service contracts
Flexible contracts aligned with your needs

Closed-loop warranty management

We offer a customer-oriented infrastructure, relieving all parties from the hassle related to warranty and sample shipments.


  • Free of charge import. Resolving complicated customs procedures providing time-savings.
  • Door-to-Door delivery experience for local customers. Delivery duties paid (DDP) deliveries throughout Silk Road and Southeast Asia

Why choose Ahlers

  • Reduced warranty costs Reduction in paper-based, fraudulent, and out of warranty claims.
  • Faster cycle time Better processed claims, resulting in reducing processing time.
  • CRM integration To enhance customer service.
  • Higher dealer satisfaction Faster and correct payments to keep the dealers happy.
  • Improved risk control Easy to use data analytics reports enabling performance tracking.
  • Reduced inventory Reduction in parts inventory through better insight.
  • Claims management Processing of unpaid debts, debt disputes, and representation in a local court.