Retain your customers with a closed-loop warranty management service.
- Our route-to-market model offers the shared services model required to support you with extensive and complicated warranty management services, executed by specialists in their field.
- We orchestrate your end-to-end after-sales needs in Russia and CIS, ensuring warranty management in a compliant way.
Manage and monitor warranty processes
Efficient return and repair of spare-parts
Warranty claims management
Control, direct, process, track warranties
Managing supplier contracts
Add more value to standard warranties
Flexible contracts aligned with your needs
Closed-loop warranty management
We offer a customer-oriented infrastructure, relieving all parties from the hassle related to warranty and sample shipments.
- Free of charge import. Resolving complicated customs procedures providing time-savings.
- Door-to-Door delivery experience for local customers. Delivery duties paid (DDP) deliveries throughout Russia and CIS
Why choose Ahlers
- Reduced warranty costs - Reduction in paper-based, fraudulent, and out of warranty claims.
- Faster cycle time – Better processed claims, resulting in reducing processing time.
- CRM integration – To enhance customer service.
- Higher dealer satisfaction – Faster and correct payments to keep the dealers happy.
- Improved risk control – Easy to use data analytics reports enabling performance tracking.
- Reduced inventory - Reduction in parts inventory through better insight.
- Claims management – Processing of unpaid debts, debt disputes, and representation in a Russian court.