Head of Operations

Russia, Saint Petersburg

Role Responsibilities:

  • Work organizing and generating of operational models that correspond to the company's business goals and ensure the achievement of results that meet the customer's request.
  • Ensuring the achievement of the necessary budget indicators and KPIs: internal and established by clients.
  • Managing relations with logistics service providers: warehouses (main ones — St. Petersburg and Moscow); freight forwarding companies; customs representatives. Cooperation quality control and ensuring effective agreements: implementation of operational KPIs, market rates monitoring, tenders.
  • Interacting with company`s related departments: finance, accounting, AM, Sales, IT, legal, others. Solicitous attitude to the internal resources of the enterprise: identification, creation and development of best practices.
  • Participating in the development of new projects and solutions for customers at the sales stage together with the AM and Sales departments: cost calculation, planning of operational resources. Internal coordination of projects at their operational execution stage.
  • Organizing new client integrations into the operational activities of the department: analysis of the clients operational needs, design of internal and external business processes, ensuring effective agreements with related departments and contractors.
  • Ensuring the company's optimal inventory.
  • Stock system development: quality control of incoming products and contractors' performance, customer claims and documents quality analysis, product accounting system analysis in the 1C UT program. Developing optimal work schemes and document flow.
  • Business processes development. Development and implementation of automation solutions.
  • Team management (20 employees): FEA group, local operations. Daily operations control and team performance monitoring.
  • Planning of resources and services volumes (S&OP process) of the business unit.

Key professional skills:

  • Higher education (preferably Business Management/Finance/Economics);
  • Work experience as the Head of Logistics or Operations in international logistics/manufacturing companies;
  • A good level of business English and Russian and fluent in at least one of these languages;
  • Commitment to results and customer expectations;
  • Analysis;
  • Presentation of information;
  • Planning and organizing;
  • Team working;
  • Developed team management skills, organizational and coordination skills;
  • Developed communication skills;
  • Experience in supply chain/logistics;
  • Experience with sales and resource forecasts;
  • Experienced MS Excel user.

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