Account manager

Location
Russia, Saint Petersburg

Account Managers’ objective is to retain and increase revenue & profit from existing customers and to address strategic and tactical rather than operational issues with focus on cross- & up-selling.

Account manager is primarily responsible for the sales/revenue and relationships with the assigned portfolio of existing Ahlers customers. Account manager collects and provides to S&OP planning data related to assigned customers and creates sales forecasts.

Account manager works in close cooperation with the Global Key Account Managers to align on, co-create and execute the Key Account Plans.

Key Responsibilities:

  • Ensuring sales/revenue targets are met for a portfolio of accounts
  • Developing initiatives for cross- & up-sale for existing customers
  • Managing leads/opportunities for assigned customers, defining price margin in accordance with mark-up policy, business case calculation, supporting with solution creation (in complex cases); negotiating contracts
  • Regular communication with each assigned customer. Performing as primary point of contact to receive all issues/matters exceeding daily operational communication
  • Obtaining forecast from customers, developing account plans and sales forecasts and further performance monitoring and reporting
  • If escalated to AM level – managing customer claims/incidents in complex cases, managing cash collections in complex cases
  • Ensuring timely and successful delivery of solutions; preparing for and conducting regular business reviews with customers; collecting customer feedback and communicating it to Operations leadership

Key professional skills:

  • Ability to understand customer needs and to deliver client-focused solutions (ability to listen)
  • Long-term relationship maintenance skill and political consciousness
  • Expertise in customer industry knowledge and customer business
  • Advanced knowledge of logistics and service lines
  • Knowledge of CRM software (Salesforce)
  • Sales forecasting and reporting
  • Knowledge of English at Upper-Intermediate level

Key competences:

  • Relating and Networking
  • Persuading and Influencing
  • Writing and Reporting
  • Creating and Innovating
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking

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